Active Incident
M365 OutageService Disruption

Incident Status

Service Disruption

Components

Email, Microsoft Teams

Locations

External Web Hosting, External Services


November 12, 2026 4:19PM EST
MONITORING

User impact: Users may be unable to connect to multiple Microsoft 365 services. More info: More info: Potentially impacted services include: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft Copilot 365 - Microsoft Defender XDR - Microsoft Planner - Microsoft To Do - Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted. Current status: We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue. Previous status: While validating the targeted change, we found that many of the affected servers have become unresponsive, which is preventing us from confirming whether the change is effective. We're restarting these servers so they can come back online with the change in place, and we're applying the same approach to additional affected portions of our infrastructure to validate the results more broadly. Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services. Next update by: Thursday, November 12, 2026, at 10:30 PM UTC

November 12, 2026 1:28PM EST
IDENTIFIED

User impact: Users may be unable to connect to multiple Microsoft 365 services. More info: More info: Potentially impacted services include: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft Copilot 365 - Microsoft Defender XDR - Microsoft Planner - Microsoft To Do - Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted. Current status: We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.

External Services

Amazon Web Services

AWS EC2

AWS Route 53

AWS S3

Azure

Azure

Box

Google Cloud

Instructure (Canvas)

Microsoft 365

Trello

Vimeo

Webflow

Zendesk

Zoom

Active Directory

Operational

Atrium

Operational

BB CRM

Operational

Blackbaud Raiser's Edge

Operational

Blackboard Transact

Operational

Box (File Services)

Operational

Canvas LMS

Operational

Card Access

Operational

CFFS

Operational

Connectivity

Operational

Domo

Operational

Ellucian Colleague

Operational

Ellucian CRC

Operational

Ellucian Self Service

Operational

Ellucian UI

Operational

Email

Service Disruption

Image Now - Perceptive Content

Operational

Internet (Hillsdale Campus)

Operational

Microsoft Teams

Service Disruption

Monday.com

Operational

Network

Operational

Password Reset

Operational

Print Services

Operational

Qualtrics

Operational

Solarwinds

Operational

TouchNet

Operational

Turnitin

Operational

VoIP Phone System

Operational

VMWare Horizon View

Operational

Website - Hillsdale College (www.hillsdale.edu)

Operational

Website - Kirby

Operational

Website - Library (lib.hillsdale.edu)

Operational

Website - Online Courses - Not for Credit (online.hillsdale.edu)

Operational

Website - Portal (my.hillsdale.edu)

Operational

Xfinity Home Internet Service in Hillsdale

Operational

Adobe Products

Operational

eGoldfax

Operational

Zoom

Operational

0

Upcoming Maintenances

0

Active Maintenances

1

Active Incidents